At Nechtan Design we strive to provide excellent technical support. All our clients are given an account in our ticketing system so that we are best able to track any issues that you may have. Anyone may report an issue with Nechtan Design or our client sites by registering in our system.
If you are having an issue with your account please open a ticket now. We attempt to respond to and close all tickets within one business day.
If you have an urgent technical matter such as a site down or a page that is not working correctly during normal business hours, Monday through Friday 8:30 AM - 5:00 PM please call our office directly at 412-931-4663.
If this is an urgent technical matter such as a server down or a page that is not working correctly after business hours, please open a ticket and then call our office at 412-931-4663 and leave a message. We will respond to you according to the instructions in the ticket.
For any other issues, our support is available Monday through Friday from 8:30 AM to 5:00 PM. You can use our email form to contact us or call us at 412-931-4663.
We are constantly trying to improve our service so please let us know if there is anything we can do to help.